1. Who we are

Tajveed provides live, one-to-one online Quran classes for children, taught by Ijazah-verified teachers. This policy explains what personal information we collect when you use our website and classes, why we collect it, and the choices you have. In this policy, “we” and “us” mean Tajveed, and “you” means the parent or guardian who holds the account.

Our classes are used by families in many countries, so we have written this policy to meet the main privacy laws that apply to them, including the Children’s Online Privacy Protection Act (COPPA) in the United States, the UK GDPR and EU GDPR, the Australian Privacy Principles and the New Zealand Privacy Act 2020.

2. What we collect

We collect only what we need to arrange and run classes:

• Account details — the parent or guardian’s name, email address, phone or WhatsApp number, country and time zone.
• Learner details — each child’s first name, age or age range, current level, the course they are taking and any learning needs you choose to tell us about.
• Scheduling details — preferred class times, teacher preference (for example, a female teacher) and attendance.
• Progress records — the written assessment from the free class, lesson notes from teachers and course progress shown in your parent dashboard.
• Billing details — your plan, payment history and billing address. Card details are handled by our payment provider; we never see or store your full card number.
• Technical information — basic device and browser information and cookies needed to run the website (see our Cookie Policy).

3. Children’s data

Accounts are opened and managed by a parent or legal guardian, never by a child. We collect a child’s information only from their parent or guardian, and only with that adult’s consent. We ask for the minimum we need: a first name, an age range and their learning level are usually enough.

We do not use children’s information for advertising, we do not sell it, and we do not build marketing profiles of children. Children do not need their own email address to join a class.

As a parent or guardian you can, at any time, review the information we hold about your child, ask us to correct or delete it, and withdraw your consent to further collection. Withdrawing consent means we will no longer be able to provide classes for that child.

4. How we use it

• To book and run classes, match each learner with a suitable teacher and show class times in your local time zone.
• To record attendance, lesson notes and progress, and share them with you through the parent dashboard and progress summaries.
• To manage your plan, take monthly payments and send receipts.
• To keep children safe, including the steps described in our Safeguarding Policy.
• To answer your questions and send service messages, such as schedule changes.
• To send occasional news or learning guides, only if you have opted in. You can unsubscribe at any time.

Where the law requires a legal basis, we rely on performing our contract with you, our legitimate interest in running a safe and effective service, your consent (for example, for marketing emails and non-essential cookies) and our legal obligations.

5. Who we share it with

We share information only with the people and services that help us run classes, and only as much as they need:

• Your child’s teacher, who sees the learner details and progress records needed to teach.
• Service providers who host our website and platform, provide the live video classroom, process payments and send emails. They act on our instructions and must protect your information.
• Authorities, where the law requires it or where we believe a child is at risk of harm.

Some of these providers may store data outside your country. Where that happens, we use appropriate safeguards, such as standard contractual clauses, to protect it. We never sell personal information.

6. How long we keep it

We keep account, learner and progress information while your account is active. If you close your account, we delete or anonymise it within 12 months, except for billing records we must keep for tax and accounting purposes and any records we need to keep for safeguarding reasons.

7. Your rights

Depending on where you live, you may have the right to access the information we hold about you and your child, correct it, delete it, restrict or object to how we use it, and receive a copy in a portable format. You can also withdraw consent at any time.

To use any of these rights, contact us using the details below. We will respond within the time the law requires, usually within one month. If you are unhappy with our response, you can complain to your local data protection authority, such as the Information Commissioner’s Office in the UK, the Office of the Australian Information Commissioner or the Office of the Privacy Commissioner in New Zealand.

8. Contact

For any question about this policy or your information, please write to us through our contact page and mark your message “Privacy”. If we change this policy in a meaningful way, we will tell account holders by email before the change takes effect.