1. In short

Your first class is free. After that, plans are billed monthly and you can cancel at any time. If we cannot give your child a class you have paid for, we will make it up or refund it.

2. The free first class

Every new learner can take one free 30-minute class with a written assessment. No credit card is required to book it, so there is nothing to refund and nothing to cancel if you decide not to continue.

3. Monthly billing

Plans are paid monthly in advance, on the same date each month. The amount depends on how many classes a week you choose, and the price is always shown before you pay. You will receive a receipt by email for every payment.

4. Cancelling

You can cancel at any time by sending us a message through our contact page or from your account. Cancelling stops all future payments. Your classes continue until the end of the month you have already paid for, so you get the full value of that month.

Because you can keep using the classes you have paid for, we do not usually refund part of a month after you cancel, unless the law in your country gives you that right.

5. Missed classes

• If we miss a class — for example, if your teacher is unavailable and we cannot find a substitute — we will offer a make-up class at a time that suits you. If a make-up class is not possible, we will credit or refund that class.
• If you let us know in advance — tell us at least 24 hours before the class and we will do our best to arrange a make-up class in the same month.
• If a learner misses a class without notice — the class is normally counted as taken, because the teacher’s time was reserved for your child.
• Technical problems — if a class cannot go ahead because of a problem on our side, we will reschedule it. If the problem is with your device or connection, we will help where we can.

6. When we refund

We will give a full or partial refund when:

• you were charged by mistake, or charged twice;
• we cancelled classes and could not offer make-up classes;
• you cancelled before your monthly payment was taken but were still charged; or
• the consumer law in your country requires it, including any cooling-off period that applies to online services.

Approved refunds are paid back to the original payment method, usually within 5–10 working days, depending on your bank.

7. How to ask for a refund

Send us a message through our contact page with the account holder’s name, the learner’s name and the classes or payment you are asking about. We aim to reply within two working days.

8. Contact

If you have any question about billing or refunds, please write to us through our contact page. See also our Terms & Conditions.