1. About these terms

These terms apply when you use the Tajveed website and book live, one-to-one online Quran classes for your child. By creating an account or booking a class, you agree to them. Please read them alongside our Privacy Policy, Refund Policy and Safeguarding Policy.

2. Accounts

Accounts are held by a parent or legal guardian aged 18 or over. You can add more than one child to one family account. You are responsible for keeping your login details safe, for the accuracy of the information you give us, and for all bookings and payments made through your account. Adult learners may hold an account for themselves.

3. Your free first class

Each new learner can take one free 30-minute class. No credit card is required to book it. The teacher will assess your child’s level and give you a written assessment to keep. There is no obligation to continue after the free class.

4. Classes and scheduling

• Classes are live, one-to-one and 30 minutes long, held online in our virtual classroom.
• You choose how many classes a week your plan includes, from two to seven, and agree regular class times with us. Times are shown in your local time zone.
• You can ask for a male or female teacher. We will do our best to match your preferences and keep the same teacher over time, but we may need to arrange a substitute teacher occasionally.
• Please join on time with a working device, a stable internet connection and a quiet space. If a learner is more than 10 minutes late, the class may be shortened or treated as attended.
• If you need to miss or move a class, tell us as early as you can. How missed classes are handled is explained in our Refund Policy.

5. Plans, billing and cancelling

Plans are billed monthly in advance. The price depends on how many classes a week you choose and is shown on our pricing page before you pay. Islamic Studies is included in every plan.

You can cancel at any time. When you cancel, your plan stays active until the end of the month you have already paid for and you will not be charged again. If we change our prices, we will tell you by email at least 30 days before the new price applies to you.

If a payment fails, we will let you know and may pause classes until it is resolved.

6. Conduct and safety

We want every class to be respectful and safe. Learners, parents and teachers must treat one another with courtesy. All communication between teachers and learners happens through Tajveed’s own platform; teachers must not contact children privately on other apps or social media. Parents are welcome to sit in on any class.

We may pause or end an account if there is abusive behaviour, a safeguarding concern or repeated misuse of the service. Our full approach is set out in our Safeguarding Policy.

7. Lesson materials

Lesson notes, worksheets and other materials we provide are for your family’s personal learning. Please do not resell or publish them. Classes are not recorded. If we offer recordings in future, we will explain how they are stored and who can see them before you choose them.

8. Our responsibility

We will provide classes with reasonable care and skill. We are not responsible for problems caused by your own device or internet connection, or for events outside our reasonable control. If we cannot deliver a class you have paid for, we will offer a make-up class, a credit or a refund. Nothing in these terms limits any rights you have under consumer law in your country.

9. Changes to these terms

We may update these terms from time to time. If a change affects you significantly, we will email account holders before it takes effect. The date at the top of this page shows when the terms were last changed.

10. Contact

If you have a question about these terms, please write to us through our contact page.